Case Study: Athens International Airport

Tekmon Mass Notification

SIMPLIFY EMERGENCY COMMUNICATIONS AND REACH USERS INSTANTLY

Established in 1996, officially opening its doors in 2001, Athens International Airport (AIA) S.A. is a pioneering public-private partnership. With a strong focus on passenger and user convenience, AIA delivers high-quality services, boosts Greece’s connectivity, and promotes Athens as a sustainable, year-round destination.

17,000 Employees

260,000+ Flights Annually

24/7, Year-Round Operation

31+ Million Passengers Annually

Athens International Airport x Tekmon Visiting our client AIA on site to learn first-hand how our no-code software solution for Emergency Response is supporting their needs.

🔊Athens International Airport: How can we communicate an urgent message to many different groups of people? Is there a software solution for that? Our motto is: "The right info, to the right person at the right moment"

💡Tekmon: We have the answer! Introducing Tekmon Mass Communications - your seamless emergency management solution. With real-time dashboards and comprehensive analytics, ensure swift and confident handling of emergencies. Plus, track organization-wide metrics for improved preparedness. We've got you covered!

CASE SUMMARY

Global Headquarters

Athens, Greece

Website

www.aia.gr

Tekmon Products & Services

Mass Notification Software

Why Tekmon

Tekmon’s Mass Notification Software transformed AIA’s communication flow by enabling instant messaging to relevant stakeholders and delivering instant alerts during airport emergencies.

Industry

Aviation & Transportation

# of Users

17,000

Top Challenges

AIA struggled to efficiently alert the right stakeholders during critical emergencies, such as extreme weather, IT systems malfunction, and strikes, among others.

Previously, they relied on inefficient and time-consuming methods, including emails, bulk SMS services, phone calls, and instant messaging platforms, hindering swift and effective communication.

Feature Highlights

Modern, user friendly mobile app
Multilingual support
Ready-to-send notifications across multiple channels
One-click user reachability
Voice messaging, SMS, and email integration

ALERT THE RIGHT PEOPLE, AT THE RIGHT TIME

With Tekmon Mass Notification, Athens International Airpot (AIA) has transformed how it mitigates and manages incidents through the software’s enhanced communication capabilities.

CHALLENGES IN FAST AND RELIABLE COMMUNICATION

The Challenge

The primary challenge for Athens International Airport (AIA) was establishing a reliable and direct communication channel to quickly reach a large number of stakeholders. Without this, managing critical incidents effectively became difficult.

Heavy reliance on time-consuming methods, such as emails, posed risks of supply chain disruptions, halted operations, and potential damage to the organization's reputation.

“Tekmon Mass Notification software has significantly contributed to mitigating and managing incidents by effectively informing all stakeholders (internal departments, airlines, ground handling agencies, government agencies and external agencies).”